PRIVACY POLICY
As customers interact with our website Swaaadle Tech, we consider this our responsibility to protect their privacy. Our website collects the personal information of customers like the name, address, telephone number, and email, etc. When the customer visits our online store we collect the computer’s internet protocol (IP) address and that helps us to know what operating system as well as the browser the customer is using. The information collected by us is the most relevant and authentic. Therefore, we highly value the private data given to us by our customers.
We first take the consent of the customers to complete a transaction, place an order, and verify the debit/credit card or any other preferred payment method. After that arrange for a delivery or return of a product. However, sometimes the information we collect is just for marketing purposes. In that case, we also take the customer’s consent. If the customer for any reason wants to withdraw his consent, then he or she can contact us through the email address. We welcome all comments and suggestions related to our products and services.
Data collection:
The data we collect about you includes your name, company name, telephone number, email address, and any postal addresses that you provide. Apart from that we also collect fax numbers, delivery address, payment details, bank account details, and debit or credit card details. We will also inform you about your product’s tentative delivery date of the order. All this information will be taken from you at the time you make a purchase with us or contact us through the contact us page.
What we do with customers data:
The information we collect through customers is to know their needs and preferences. We can use the information to improve our products and service quality. By visiting the website one can sign up for the newsletter and subscribe to get special offers, discounts, free giveaways, and once-in-a-lifetime deals. We can send them promotional emails about our new products. We can also contact you through email, phone, fax, or mail, etc., for market research purposes. In this manner, we can customize the website according to your interests and preferences.
Order details and customer account:
All the order details are stored in the valid customer account. Your account has a username and password and in it, all your past and future order details are stored. When the customer signs in, he or she can access the data anytime. The customer is responsible for his or her username and password unless we have been found guilty of leaking the user’s private information.
Security of customers personal data:
Our website uses the latest security protocols. The data is stored with sophisticated secure servers with efficient password and firewall protection. It is recommended that customers should not provide any debit/credit card information on encrypted or inaccurate electronic communications as a customer. We always take reasonable precautions to take care of the customer’s information and data. By using SSL technology, we encrypt all electronic transactions you do with us. However, you as a customer should protect your username and password, as over the internet data transmission is quite insecure.
Purposes of Gathering Your Personal Information:
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, Troubleshoot And Improve SWAAADLE TECH:
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the SWAAADLE TECH.
Recommendations and Personalization:
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with SWAAADLE TECH.
Accessing our website through a mobile device:
When you visit our website through a mobile device, then we will collect the data related to your location and mobile device. It also collects a unique identifier for your device. Through the information, we gather from a mobile device we can customize our services, all types of content, and marketing for your location. The information we collect also helps us to provide you with better customer support. It will make our services more efficient for the new as well as the existing customers.
Purchases made by customers and payment processors:
Sometimes customers pay through third-party services like Stripe, Apple Pay, PayPal, Perfect Money, Amazon Pay, or other third-party payment services. The information which this third party collects is not available to us related to your payment processing. It is your responsibility as the customer to read the third-party privacy policy before submitting any information.
Link related third-party websites:
www.swaaadletech.com can contain links to third party websites. However, their privacy policy might differ from us so the submitted data to those sites is not subject to our privacy policy. When you visit any third party website, you must read their privacy policy. We may also use third parties and might collect your information as well. For instance, delivering products to you, collecting payments, analyzing data, and to provide us with marketing or customer service assistance, we can use the services of third parties.
Uses, Sharing, and Disclosure of Information:
Without the customer’s consent, we will not disclose your name, email address, and other information to third parties. We will process your information in certain ways to only provide you the services. Secondly, we will only use your information when you give us consent in some special circumstances. Third, we can use the information only for the legitimate interest that is beneficial for customers.
Customer Rights:
It is the right of a customer to manage, change, limit, or delete personal information. They can do this by contacting us or through their account settings. If the customer visits their account settings, however, they can correct, change, or modify some information. In some circumstances as a customer, you have the right to limit or restrict the ways we process your personal information.
Changes in the Privacy Policy:
As an up and running website,, we have the right to make any changes or make modifications from time to time. If we make any changes we will update it promptly. It will be posted on this page. The changes or amendments will be notified to you by email. As a customer and user of a website, it is your responsibility to check this page frequently.
Communicate With You:
We use your personal information to communicate with you in relation to SWAAADLE TECH via different channels (e.g., by phone, e-mail, chat).
Advertising:
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws you may be served different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies, permissions and other trackers on our Platform to collect and process data so as to provide you a better online experience as well as improve our services.
Links to the Privacy Policies of the third-party service providers used by our application are given below:
● RAZORPAY
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them
Reasons for disclosing your Personal Information to other parties:
We may disclose your Personal Information to others where it is lawful to do so including where we or they:
● Need to provide you with products or services
● where you have initiated a payment
● have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
● have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
● have a legitimate business reason for doing so
● want to send you information and promotional material regarding our products and services,
● have asked you for your consent to share it, and you’ve agreed
● Improve your online experience for using our product.
To whom your Personal Information may be disclosed:
We may disclose your Personal Information for the above purposes to other parties including:
● Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
● Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
Data Security:
We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies
Your Rights As A Customer:
We understand that when you interact with SWAAADLE TECH, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your Personal Information, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy@swaaadletech.com.
CUSTOMER GRIEVANCE REDRESSAL POLICY:
1. Background
Customer satisfaction is one of the key focus areas and integral part of SWAAADLE TECH’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, at SWAAADLE TECH we have adopted customer centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summarizes and outlines the framework for addressing customer grievances.
2. Objective
The objective of this Grievance Policy is to provide a framework:
1. to ensure provision of timely and effective resolution of issues raised by customers.
2. to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.
3. Principles governing the Grievance policy:
Policy on grievance redressal is governed by the following principles:
● Customers shall be treated fairly at all times.
● Issues raised by customers are always attended with courtesy and in time.
● Customers are provided with effective and satisfactory resolution within a reasonable time period.
● Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.
4. Customer Support:
Any customer can reach out to our Customer Support team/ representative through telephonic or electronic mode in the following manner. (You may also access this information at support@swaaadletech.com
Email customer service at:
For all customers support: support@swaaadletech.com
Call at Customer Service Desk:
Phone: +91-98407 18531 (Mon to Sat, 10AM to 7PM)
5. Grievance Officer:
Given below are the contact details, name and designation of the Grievance Officer of SWAAADLE TECH. This information is provided in accordance with applicable provisions of the Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020
Name: Mr. Syed
Designation: Sale / Marketing Manager
Address:
Swaaadle Tech Pvt Ltd, No 78,2nd floor,main building, 1st street, kumaran colony, vadapalani,
chennai – 600 026, Tamil Nadu, India
Email Id: syed@swaaadletech.com
Phone: +91- 89396 25284
6. Need to Know:
● SWAAADLE TECH DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. SWAAADLE TECH never calls users/customers with offers, discounts on products and offering free gifts.
● Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. SWAAADLE TECH regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
● SWAAADLE TECH shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
● We also request and encourage our customers to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse.
● SWAAADLE TECH reserves the right to divert the emails to support@swaaadletech.com in event customers have directly written to syed@swaaadletech.com without exhausting the Grievance Redressal communication Procedure mentioned above
● SWAAADLE TECH relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy
NOTIFICATION OF CHANGES:
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.